Acceptable Use Policy.

Prohibited Content

You may not host, store, or transmit any content that:

• Is illegal under any applicable local, state, national, or international law
• Infringes on intellectual property rights (copyright, trademark, patent)
• Contains malware, viruses, or malicious code
• Promotes violence, terrorism, or hate speech
• Contains child exploitation material (CSAM)
• Is defamatory, harassing, or threatening
• Violates privacy or data protection laws
• Constitutes fraud or deceptive practices
• Contains phishing pages or credential harvesting

Prohibited Activities

The following activities are strictly prohibited:

2.1 Security Violations

• Attempting to access accounts or data you are not authorized to access
• Probing, scanning, or testing the vulnerability of our systems
• Bypassing security measures or authentication systems
• Intentionally introducing malware or security threats
• Engaging in denial-of-service (DoS) attacks
• Port scanning or network sniffing

2.2 Network Abuse

• Sending spam or unsolicited bulk email
• Operating open mail relays or proxies
• IP address spoofing or packet manipulation
• Excessive bandwidth consumption affecting other users
• Running Tor exit nodes or anonymizing proxies
• Cryptocurrency mining without explicit approval

2.3 Illegal Activities

• Distribution of pirated software, media, or content
• Sale of controlled substances or illegal goods
• Facilitating gambling in jurisdictions where prohibited
• Money laundering or financial fraud
• Identity theft or impersonation

Email and Messaging Policies

All email and messaging activities must comply with:

3.1 Anti-Spam Requirements

• All recipients must have explicitly opted-in to receive your emails
• Include a clear and functional unsubscribe mechanism
• Identify yourself clearly as the sender
• Use accurate subject lines that reflect content
• Maintain and honor unsubscribe requests within 48 hours
• Keep records of consent for at least 3 years

3.2 Email Limits

• Standard plans: 500 emails per hour
• Business plans: 1,000 emails per hour
• Enterprise plans: Custom limits (contact support)
• Transactional emails should be sent via dedicated SMTP services

3.3 Email Best Practices

• Implement SPF, DKIM, and DMARC authentication
• Monitor bounce rates and remove invalid addresses
• Use double opt-in for mailing lists
• Segment lists and send relevant content

Resource Usage

To ensure fair usage for all customers:

• Operate within your plan's CPU, memory, and storage limits
• Do not run processes that negatively impact server performance
• Background processes should be optimized and limited
• Database queries should be optimized to prevent excessive load
• Cron jobs should run at reasonable intervals

Platform-Specific Requirements

5.1 WordPress Requirements

• Keep WordPress core, themes, and plugins updated
• Use only reputable plugins from official repositories
• Implement strong passwords and two-factor authentication
• Do not use nulled or pirated themes/plugins

5.2 Magento Requirements

• Apply all security patches within 30 days of release
• Use Magento's built-in security features
• Configure proper file permissions (directories: 755, files: 644)
• Disable directory indexing
• Protect admin URLs with custom paths
• Enable two-factor authentication for admin access

5.3 WooCommerce Requirements

• Use SSL certificates for all checkout pages
• Comply with PCI-DSS requirements for payment processing
• Keep WooCommerce and payment gateway plugins updated
• Implement fraud prevention measures

Security Responsibilities

You are responsible for:

• Maintaining secure login credentials
• Keeping all software and applications updated
• Monitoring your applications for security vulnerabilities
• Reporting security incidents to our team immediately
• Implementing appropriate backup procedures
• Protecting customer data in accordance with applicable laws

Reporting Violations

If you become aware of any violation of this AUP, please report it to:

• Abuse Reports: abuse@zenocloud.io
• Security Incidents: security@zenocloud.io
• General Support: Contact Form

Include as much detail as possible, including URLs, timestamps, and evidence.

Enforcement

ZenoCloud reserves the right to take the following actions for policy violations:

8.1 Warning

For minor, first-time violations, we may issue a warning and request corrective action.

8.2 Suspension

We may suspend services immediately if:

• The violation poses a security risk
• The violation affects other customers
• Legal action is required
• Previous warnings have been ignored

8.3 Termination

Accounts may be terminated without refund for:

• Severe or repeated violations
• Illegal activities
• Fraud or misrepresentation
• Failure to resolve violations within specified timeframes

Cooperation with Authorities

ZenoCloud will cooperate with law enforcement agencies and comply with valid legal requests, including:

• Court orders and subpoenas
• DMCA takedown requests
• Government agency requests
• Child protection organizations

Changes to This Policy

We may update this AUP from time to time. Material changes will be communicated via email or dashboard notification. Continued use of services after changes constitutes acceptance.

Entity Information

This Acceptable Use Policy applies to services provided by:

← Back to Legal Documents  |  Questions? Contact Us