Referral
The partner introduces and steps back. ZenoCloud owns delivery, support and the commercial relationship from there.
Partners
A partner model starts with who owns the client.
Infrastructure supply and management partnerships for agencies and service providers, with each client estate kept separate.
Three relationship shapes
The model is chosen before the first client.
Each shape answers the same four questions differently: who owns the client, whose brand fronts the work, who bills, and where support escalates.
Resale
The partner keeps the client and the invoice. ZenoCloud delivers behind an agreed support and escalation route.
White label
Delivery under the partner's brand. This requires an approved operating model covering communication, access and evidence.
Agreed privately
Commercial terms follow the relationship, service and ownership model. There is no universal commission or wholesale promise.
Always trueThe partner remains responsible for the commitments it makes to its client, and each client estate keeps separate access, incidents and records.
Common questions.
How does a partnership start?
With one bounded client or portfolio. The relationship shape, support route and commercials are agreed, delivered once and reviewed before the model scales.
Can the service be white-labelled?
Where the delivery, support and communication model is approved. It is not assumed for every partner.
Is there a standard referral commission?
Commercial structure depends on the relationship, service and ownership model and is confirmed privately.