Under attack? Call our 24/7 desk.
Site down, hacked or flooded right now? Call. Our desk picks up day and night.
Can’t call? Send details →Businesses we’ve hosted and supported since 2009
Do this now.
Five things that keep your options open.
- 1
Don’t wipe anything
Rebuilding or deleting files destroys your restore path and the evidence.
- 2
Keep your provider on
Don’t cancel hosting, DNS, CDN or cloud accounts mid-incident.
- 3
Write down the times
When it started, what you saw, and anything that changed recently.
- 4
Name who can approve
One person who can sign off changes and access.
- 5
Keep passwords off email
We arrange access privately once we agree the work.
Incidents we handle.
- Traffic flood
- Site down or crawling under DDoS traffic. DDoS protection
- Hacked website
- Redirects, injected code, defaced pages or a host warning. Backup and recovery
- Server or cloud access
- Logins, processes or bills you don’t recognise. Security monitoring
Need evidence? We preserve it first.
For your insurer, your counsel or the police, the evidence has to survive the cleanup. We capture it before anything changes.
- Copies first
- Forensic images of affected disks and snapshots, before cleanup.
- Logs and memory
- Server, web, access and cloud logs, plus memory where it matters.
- A timeline
- What happened and when, written up with how evidence was handled.
What happens next.
- 01
Assess
On the call: what’s hit, how badly, whether evidence must be kept, and who approves changes.
- 02
Agree
Scope, access and charges, in writing, before we touch anything.
- 03
Act
The agreed steps: block attack traffic, lock access, restore from a clean backup if one exists.
- 04
Hand off
A written summary: what happened, what changed, what to keep.
Timing and charges confirmed on the call, before any work starts.
Send us the details.
Symptoms, when it started and what’s affected. Never passwords, keys or customer data.
Faster by phone: +91 99991 08033 · +1 714 242 5683
Before you call.
Is your desk really 24/7?
Yes. Our operations desk runs around the clock, every day.
How fast will you respond?
Managed clients get a P1 response in under 15 minutes. For new incidents, we confirm timing on the call.
I’m not a client. Can you still help?
Often, yes. Call and we’ll tell you quickly whether we can take it, and what it costs, before any work starts.
My WordPress site is hacked. Can you clean it?
Yes. A person removes the malware, closes the way in and rescans the site, wherever it is hosted. WordPress malware removal.
Can you guarantee recovery?
No one honestly can. It depends on the attack, your backups and your access. We tell you the options before we start.
Do you do digital forensics?
Yes, to preserve evidence: forensic copies of disks, logs and memory before cleanup, and a timeline. Legal advice stays with your counsel. DPDP readiness.
I’m already a managed client. Who do I call?
Your P1 line, as in your contract. Initial response is under 15 minutes. Support and escalation.
After it’s over, cut the risk next time: