Legal Documents
Review our legal documents below. These policies govern your use of ZenoCloud services and outline our commitments to you.
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Terms of Service
The agreement between you and ZenoCloud governing your use of our managed hosting services.
Read Terms →🔒
Privacy Policy
How we collect, use, and protect your personal information in compliance with GDPR and other regulations.
Read Policy →⚡
Service Level Agreement
Our uptime guarantees, service credits, and performance commitments for your hosted applications.
Read SLA →✅
Acceptable Use Policy
Guidelines for responsible use of ZenoCloud services, including prohibited activities and email policies.
Read AUP →🚨
SLA & Escalation Matrix
Priority levels, response targets, and the step-by-step escalation process with direct contacts.
View Escalation Matrix →Questions about our policies?
If you have any questions about our legal documents or need clarification, please contact our support team.