- Client portal for tickets against your services
- support@zenocloud.io for tracked requests
- +91 99991 08033 for production-down incidents
Severity and response follow your current contract. P1 response is under 15 minutes where contracted.
Infrastructure support
Escalation depth for the systems you already run.
Engineering support for defined cloud, server and platform responsibilities, with severity and access agreed before incidents.
Two support paths
Existing customers get help now. New scopes get a boundary first.
A support request and a managed-operations decision are different journeys. Choose the path that matches your current relationship with ZenoCloud.
Contracted infrastructure support states the covered systems, severity definitions, response targets, access model and exclusions before the first incident, so an escalation reaches an engineer who can act.
What support covers
An escalation path for the contracted infrastructure: severity intake, engineering response and documented closure.
What needs Infrastructure ManagementContinuous monitoring, maintenance, approved changes, backup health and recovery evidence are part of an operating scope, not a ticket queue.
Common questions.
Where do existing customers raise a support ticket?
Through the client portal at app.zenocloud.io, by email to support@zenocloud.io, or by phone for production-down incidents. Severity and response follow the current contract.
Can support cover infrastructure from another provider?
Yes, when the platform is supported, access is available and third-party responsibilities are documented.
Is support the same as Infrastructure Management?
No. Support is an escalation path. Infrastructure Management also covers continuous monitoring, maintenance, change, runbooks and recovery evidence.