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ZenoCloud
Managed monitoring

Signals need an owner, not another inbox.

Infrastructure and application monitoring with an agreed response, escalation and reporting boundary.

See Infrastructure Management
Signal to action

Every monitored signal has a stated owner.

The monitoring scope lists the systems watched, the signals that create action, the person who acts and the evidence that is retained.

Signal classWhat happensWho actsEvidence retained
P1: monitored service down or failingPaged response, under 15 minutes where contractedOn-call operations engineerIncident record and resolution note
P2: degradation or component failureTriage inside the contracted response pathAssigned operations engineerTicket history and follow-up actions
Capacity and trend signalsQueued into planned maintenanceOperating review with the customerReview notes and change records
Noise and informational alertsTuned, suppressed or rerouted with a recordMonitoring baseline ownerThreshold and routing changes
Where monitoring is bought

Managed monitoring is delivered inside a Infrastructure Management scope. The Foundation scope starts from ₹75,000 per operating scope per month; the written scope lists the monitored systems and the escalation route the price applies to.

See Infrastructure Management scopes

Common questions.

Can monitoring be bought without Infrastructure Management?

Monitoring is delivered inside a Infrastructure Management scope so every alert has an owner and an action path. A dashboard-only feed without response is not sold, because it recreates the unowned-inbox problem.

Can ZenoCloud use our existing monitoring tools?

Yes, where access, licensing, integration and alert quality support the agreed operating path. Tool replacement is not required by default.

Does every alert receive a 15-minute response?

Only events classified as P1 within a contract that includes that service level. Lower severities and informational alerts follow their stated response path.

+91 99991 08033 · sales@zenocloud.io

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