ZenoCloud Support: Your Reliable and Human-Centered Support
Say goodbye to automated replies. Get fast, personalized support from experts, always ready to help.
Best in Class Support
At ZenoCloud, we provide top-tier, personalized support. Our team is always ready to assist you with any challenges to ensure your cloud hosting experience is seamless and stress-free.
24/7 Availability
Our support team is available around the clock to address your queries, ensuring that help is always just a click away, no matter the time.
Ticket Ready
Get quick resolutions with our efficient ticketing system. Submit your support requests and track their progress, ensuring prompt and accurate solutions.
Free Migration
Switching to ZenoCloud? We offer free migration services to ensure a smooth and hassle-free transition to our cloud platform, with zero downtime.
Knowledge Base
Access our comprehensive knowledge base, filled with articles, tutorials, and guides, designed to help you get the most out of your cloud services.
ZenoCloud Blogs
Stay up-to-date with the latest insights, best practices, and innovations in cloud technology through our informative blogs tailored to help you stay ahead of the curve.
Constant Updates
Our services are continuously updated to keep your platform running smoothly. We ensure the latest features, security patches, and optimizations are always applied to enhance your experience.
Word Around the Cloud
Discover how businesses are thriving on ZenoCloud’s powerful, fully managed cloud hosting. Hear from those who are building, managing, and scaling their mission-critical projects with unparalleled performance and reliability.
We speed up your website with optimized servers, built-in caching, and a global CDN, ensuring pages load instantly and visitors stay engaged longer.
Vinayak Garg
Compare Support Add-ons
Let us help you stay focused on what you do best by providing you with the support you need.
Core
Core support is for anyone who is looking for general guidance.
Infrastructure Support
Platform Support
Proactive Monitoring
24x7 Help Desk
Advance
Advanced Support add-on meets your growing support needs.
Infrastructure Support
Platform Support
Proactive Monitoring
24x7 Help Desk
Limited Customisation
Elite
This add-on offers a closer partnership if your company runs mission-critical sites
Infrastructure Support
Platform Support
Proactive Monitoring
24x7 Help Desk
24x7 Private Channel
Full Customisation
Core Support
ZenoCloud support is free and includes 24/7 access to Support Desk, KB/Blog Articles for any operation on the ZenoCloud Platform. Every request is routed to a specifically trained Support Team member.
- Live Chat 24/7 access to professionally-trained Support Team. Issues unsolved after 15 minutes are converted to support tickets
- Ticketing System Initial response within 8 hours, or 3 hours for high priority tickets.
See full Service Level Agreement (SLA)
Our support team will work with the cloud provider to resolve any server launch, start, or scaling issues.
We fully support all requests related to the Breeze Platform including:
- Adding servers/applications
- Cloning servers/applications
- server scaling
- Domain mapping
- Backups
- SFTP/SSH connections issues
- Managed migration of your site to Breeze (One-Time)
- Setting up and configuring Breeze CDN
- Let’s Encrypt certificates
Our engineers will guide you through the Tools, Features and Knowledgebase available on our Platform.
Our Monitoring tool sends several smart and timely alerts related to your uptime, performance, and security, etc. With proactive monitoring, our Support Team acts on alerts about server/stack issues and perform basic tweaks to start the service.
Advance Support
Advanced Support offers the perfect solution. This enhancement accelerates response times and grants access to a broader spectrum of Breeze expertise. You’ll benefit from seasoned insights, comprehensive application diagnostics, personalized assistance, proactive monitoring, and much more.
- Live Chat 24/7 access to senior Support Team members Issues unsolved after 30 minutes are converted to support tickets
- Ticketing System Initial response within 4 hours, or 30 mins for high priority tickets.
See full Service Level Agreement (SLA)
Our support team will work with the cloud provider to resolve any server launch, start, or scaling issues.
We fully support all requests related to the Breeze Platform including:
- Adding servers/applications
- Cloning servers/applications
- server scaling
- Domain mapping
- Backups
- SFTP/SSH connections issues
- Managed migration of your site to Breeze (One-Time)
- Setting up and configuring Breeze CDN
- Let’s Encrypt certificates
Advanced and Elite support add-ons include help/advice on application-level issues such as:
- Troubleshooting of plug-ins and themes
- Investigation of server error messages
- Database related issues
- Performance optimization
Our engineers will guide you through the Tools, Features and Knowledgebase available on our Platform.
Our Monitoring tool sends several smart and timely alerts related to your uptime, performance, and security, etc. With proactive monitoring, our Support Team acts on alerts and also proactively investigate server/stack issues and perform advance tweaks to start the service.
Our Advanced and Elite support offer customizations, such as deploying additional PHP packages and configuring NGINX/Varnish settings. Feel free to request server configuration adjustments, which will seamlessly integrate into platform processes, including cloning, restoring, and transferring.
Elite Support
If your business operates crucial websites where every moment counts, this enhancement presents a deeper collaboration with Breeze. Experience all the benefits of Advanced Support with even faster response times, a dedicated Account Manager, access to a private Whatsapp channel, and direct phone support.
- Live Chat 24/7 access to senior Support Team members. Unlimited chat duration.
- Ticketing System Initial response within 8 hours, or 3 hours for high priority tickets.
See full Service Level Agreement (SLA)
Our support team will work with the cloud provider to resolve any server launch, start, or scaling issues.
We fully support all requests related to the Breeze Platform including:
- Adding servers/applications
- Cloning servers/applications
- server scaling
- Domain mapping
- Backups
- SFTP/SSH connections issues
- Managed migration of your site to Breeze (One-Time)
- Setting up and configuring Breeze CDN
- Let’s Encrypt certificates
Advanced and Elite support add-ons include help/advice on application-level issues such as:
- Troubleshooting of plug-ins and themes
- Investigation of server error messages
- Database related issues
- Performance optimization
Our engineers will guide you through the Tools, Features and Knowledgebase available on our Platform.
Our Monitoring tool sends several smart and timely alerts related to your uptime, performance, and security, etc. With proactive monitoring, our Support Team acts on alerts and also proactively investigate server/stack issues and perform advance tweaks to start the service.
Our Advanced and Elite support offer customizations, such as deploying additional PHP packages and configuring NGINX/Varnish settings. Feel free to request server configuration adjustments, which will seamlessly integrate into platform processes, including cloning, restoring, and transferring.
Private Whatsapp channel and phone support connect your team directly with our senior support engineers.
Out of Scope of Support
- Changes to your website content/appearance
- Changes to the functionality of plugins/themes/modules
- Debugging custom code
- Application level security issues
- Auditing your code
Search Engine Optimization (SEO) - Migrating your site from Breeze to another service/hosting provider
- Upgrades of plugins/themes/modules
Be the Next Big Thing
Stand out in the crowd with 99.99% uptime and 24/7 expert support.
